Purchasing items from us
The purchasing takes place through the following steps take place on our site:-
Submit your order on the web-site by pressing the ‘confirm order’ button at the end of the check-out process.
We will then send you by email an order acknowledgement detailing the products you have ordered.
As your product is dispatched from our warehouse we will send you a confirmation email.
Order acceptance and the completion will take place when orders are despatched. We will notify you when we do not accept your order (see details below) or you have cancelled it in accordance with the instructions in how to cancel your order below.
Orders
All orders are subject to acceptance in accordance with the following policy:
We consider that order acceptance and completion takes place only when orders are despatched.
Orders will be invalid if:-
we notify you that we are unable to accept your order - or:
you have cancelled it in accordance with the instructions shown in Contract Cancellation
We may not be able to accept your order if:-
The product you ordered is unavailable from stock and there is no prospect of us receiving stock in the short term
We have been unable to obtain authorisation for your payment
We realise that there has been a pricing or product description error
The delivery address is not covered by our couriers, there are a small number of regions worldwide that this would apply to, typically areas that are politically unstable or have unreliable customs.
If there are any problems with your order, you will be contacted by our Customer Services team.
We reserve the right to reject any offer to purchase by you at any time.
Order cancellation
If you wish to change or cancel an order before despatch please contact us at rathe.tcg.merchant@gmail.com including the following details:
Customer name
Order number
Date of the order
Orders are normally processed immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent. Once you receive the order, you will have to return it to us within 28 days of delivery (see our Returns section for further details on our returns policy).
If you wish to cancel the order within 7 days after delivery, we will refund the cost of the item but not the cost of delivery.
Returns policy & procedure
We are pretty certain that you will be delighted with any product purchased from us but if you wish to return an item to us, then we’ll try to make it as easy as we can. Any item may be returned for any reason within 7 days of the date of despatch so long as it is unused, undamaged and in original packaging. We will refund the price of the item and cost of delivery to the purchaser but the cost of carriage to return the unwanted item to us will be at your cost.
If an item arrives damaged we will arrange to replace it at our cost (up to 30 days after purchase)
We will keep you informed about the progress of any replacement products.
Customs Charges
If you are ordering goods for delivery outside of Singapore, please note that your order may be subject to import duties and taxes which are levied once the goods reach the country of destination. By placing an order with us you accept responsibility for any charges levied in relation to customs clearance & any other taxes levied by the country of destination. We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your on-line order.
Description of products
Each item offered for sale on our website is sold on the basis of the product description and related photograph. The description may outline additional conditions that relate to that item in particular. These may include but are not limited to, additional terms and conditions concerning estimated delivery dates and times & guarantees.
Receipts & invoices
Each parcel sent to you will contain an invoice which acts as confirmation of payment.
General
Intellectual property and right to use
The content of our site, is protected by a mixture of copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of our site on a computer screen, store such content in electronic form on disk or print one copy of any such content for your own personal, non-commercial use. You agree not to otherwise reproduce, modify, copy or distribute, publish or use for commercial purposes any of the materials or content on this site without our written permission.